Refund policy

                               ****UPDATE****

FOR THE SAFETY OF OUR CUSTOMERS AND OUR TEAM, HOUSE OF HONEY WILL NOT BE ACCEPTING ANY RETURNS OR EXCHANGES AT THIS TIME . WE WILL NOTIFY YOU WHEN WE GO BACK TO OUR NORMAL POLICIES. WE THANK YOU IN ADVANCE FOR YOUR PATIENCE

 

If you are unhappy with your purchase or would like to return your items, please send your item(s) back to House Of Honey in accordance with the following Return Policy:

House Of Honey will accept Items that are sent back within 14 days of the delivery date.
House Of Honey will accept Items that are unworn, unwashed, and have original tags attached.
House Of Honey will accept Items that are free of stains, makeup, deodorant, or wear.

Bodysuits, swimwear, and undergarments are non-returnable.

Beauty products, cosmetics, and accessories are non-returnable.

Returns are processed within 5-7 business days after we have received your item(s).

House Of Honey does not provide pre-paid return labels; you will be responsible for covering the shipping costs to return.

Damaged, defective, or incorrect items must be reported within 2 days of delivery. (Note: If such items are not reported in a timely fashion, we will not issue any credit. Please email info@myhouseofhoney.com for assistance.)

Return packages must include a completed return request form and original invoice to ensure processing. (Note: If the return request form is not filled out correctly, your return may experience delays in processing. Email info@myhouseofhoney.com to receive this return request form.)

Return drop-offs are not accepted.

Additional notes: Depending on the shipping method and carrier selected, your return package may take several days to reach us. Keep your proof of postage and ship your return along with a tracking number as we are not liable for return packages that are lost or stolen in-transit. Without proof of receipt and delivery, House Of Honey will not issue store credit for your returns. Once your return is fully processed, we will issue you store credit in the form of a House Of Honey E-Gift Card for use on a future purchase. E-Gift Cards never expire, and are redeemable right away!

When returning by mail, we suggest using USPS flat rate shipping for convenience (you can find information on flat rate shipping via USPS.com. You will be responsible for covering shipping costs to return items and shipping charges must be prepaid.

Returned to Sender & Refused Packages

This can happen if 1) an address is invalid or missing information 2) the carrier is unable to deliver your package 3) the order is refused by the customer at the time of delivery. Returned to sender or refused packages will be restocked and you will be issued store credit in the form of an E-Gift Card minus the initial shipping charge.
House Of Honey Reserves the right to charge a restocking fee for these items.

We are unable to replace or reship in these instances as all returned shipments are processed by our Returns Department. Instead, please use the E-Gift Card to place a new order using the correct address. Keep in mind that we do not guarantee your items will be in-stock at the time of your reorder.

We are unable to make changes to orders that are placed on our system. To ensure that your package is properly delivered, make sure that your address is entered correctly and includes all relevant information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) are critical to ensuring delivery. House Of Honey does not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.

Reserved Rights Regarding Returns

House Of Honey reserves the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:

An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
Potential fraudulent or criminal activity.
Similarly, House Of Honey reserves the right to refuse service to any customer or entity, due to similar actions as noted above.

Returned items that are not from House Of Honey that are sent to our Distribution Center will be discarded upon receipt.

Excessive Returns

Our Customer Protection Team handles situations in which a HoneyDip return history may be indicative of fraudulent activity or wardrobing. In these situations, the Customer Protection Team will reach out to discuss the situation and work with you to either resolve the issue or determine if we need to refuse service going forward. While we never want to reject a HoneyDip, we must ensure the safety, welfare, and comfort of all HoneyDips across the globe.

Shoe Return Policy

We accept shoe returns up to 5 days after delivery of your order so as long as the shoes are unworn, show no signs of wear, and are returned in their original packaging along with the original invoice. Complete a returns request form (request this by emailing info@myhouseofhoney.com), and include it in your return package.

Sale Items

All Sale items are considered Final Sale and cannot be returned for credit. Bodysuits, swimwear, intimates, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are also considered Final Sale and non-returnable.

Exchanges

Because we can't ensure our HoneyDips will be issued the style/size they desire by the time their returned items come back to the Distribution Center, we are unable to accommodate exchanges by mail. Instead, we welcome you to return your item(s) in accordance with our Easy Returns policy and repurchase the item(s) in your desired size or style once your E-Gift Card is issued.

Damaged Items

Should you receive a damaged item, please take a photo of the item which clearly displays the damage and email the photo to our Customer Care team (info@myhouseofhoney.com) along with a description of the damaged item and your Order Number. Once we receive your email and assess the damage, we will be in contact with you to determine the needed outcome.

Defective, Incorrect, or Missing Items

Upon receiving your order, please thoroughly check the delivered items. Should you receive an item that is defective, incorrect, or you believe that you are missing an item: please email info@myhouseofhoney.com within 2 days of delivery. Include a photo and description of the issue along with your Order Number to ensure a speedy resolution.

Also House Of Honey will accept the use of the Invoice provided with your order(s) to return; simply mark your invoice and include the reason for return next to the item indicated on the invoice.

Pack your item(s) securely in the original product packaging. All items must be returned in original condition (including all paperwork, packaging, and accessories) with tags attached. All items must be unworn, unaltered and unwashed.

All return shipping charges must be prepaid. We do not accept COD deliveries; they will be rejected. We recommend sending your return via USPS Flat Rate with a tracking number and insurance, as we are not responsible for lost or stolen packages.

Please email info@myhouseofhoney.com or Call (775)234-8669 for assistance with returns